Intelligent Automation: benefits and challenges for companies

5 min

In a business, administrative processes often require a large amount of time and human resources to execute them accurately and efficiently. In addition, these processes are often repetitive and monotonous, which can lead to human errors and an increased likelihood of data or information loss. Intelligent automation can help reduce these errors and improve process efficiency. But what exactly is it all about? In this article, we will explore the world of intelligent automation and its main benefits and challenges.

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What is meant by Intelligent Automation?

Intelligent automation is an innovative process of continuously integrating automation into business processes through the use of advanced technologies such as Robotic Process Automation (RPA), Artificial Intelligence, and machine learning.

Its effectiveness is incredible, as it not only automates critical processes but also creates an automation ecosystem that identifies other processes to be automated, without any human intervention.

Financial organizations are big beneficiaries, using it to speed up their business operations, such as issuing credit cards.

Intelligent automation surpasses traditional automation (RPA) that helps pre-fill forms and validate fields. In fact, the intelligent automation framework communicates with various systems and retrieves customer data, such as credit and debit balances, to automatically run checks on the latter. In this way, the framework approves or rejects the application, making credit card issuance incredibly faster.

Intelligent automation also improves the human workforce in customer service. In fact, when a customer service executive receives a call, intelligent automation automatically retrieves customer details from various systems, making the executive’s job easier.

According to Deloitte’s automation survey, organizations that have already completed the pilot phase of intelligent automation experienced a 32% cost reduction. This finding confirms its effectiveness in improving the efficiency of business processes and reducing operating costs.

What technologies does Intelligent Automation leverage

Intelligent automation is a complex process that takes advantage of many cutting-edge technologies. Among them, some are particularly useful in facilitating its application.

Robotic Process Automation (RPA)

Robotic process automation (RPA) involves the use of computer programs known as software robots to automate repetitive and structured tasks. For example, in a manual data entry process, an employee analyzes forms received from customers and types the information into a spreadsheet.

However, if the forms are standardized, a program can emulate the employee’s action by retrieving information from the form fields and completing the spreadsheet. This is just one example of robotic process automation. In reality, this technology is much more sophisticated and uses tools such as artificial intelligence to understand external events and act accordingly.

Artificial Intelligence and Machine learning

Artificial intelligence and Machine learning are widely used and well-known technologies. In intelligent automation, RPA is often combined with artificial intelligence and machine learning techniques.

When an organization leverages intelligent automation, it must handle large amounts of unstructured data, such as emails, chats, text messages, and purchase orders. To process this unstructured data, artificial intelligence techniques are used.

Another application of artificial intelligence in this area is pattern recognition. Through data analysis, it makes decisions without the need for human intervention. For example, artificial intelligence can be used to analyze insurance claims and detect fraudulent ones based on patterns.

Intelligent Automation

How it revolutionizes business efficiency

Introducing intelligent automation within an organization is a challenging task because there is no standard process to achieve it. It is a combination of many processes, such as intelligent document understanding, automated business process discovery, and robotic process automation.

Intelligent automation is leveraged in the automated discovery of business processes. With software bots deployed by the intelligent automation ecosystem, it is possible to identify business processes that can be automated instead of employees, greatly simplifying work. The platform then creates software bots that can execute the workflow systematically and accurately.

Another key component of intelligent automation is intelligent document understanding, which allows unstructured data such as emails, customer reviews, and videos to be analyzed. This data, which usually takes a lot of time and resources to analyze manually, is transformed into structured data through the use of artificial intelligence and advanced technologies such as natural language processing and computer vision.

Finally, advanced analysis of unstructured data is another key benefit. Companies can now analyze large amounts of data, such as customer data and social media interactions, thanks to the advanced technologies provided by intelligent automation. This enables organizations to gain useful information to improve their products and services and make informed decisions for business growth.

What we can take from this, then, is that intelligent automation is revolutionizing business efficiency, simplifying the daily activities of employees, and enabling organizations to gain valuable information for their growth.

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The benefits of intelligent automation in administrative-management processes

Intelligent automation can offer numerous benefits to companies’ administrative-management processes, including:

  • Increased efficiency: by automating repetitive and monotonous processes, intelligent automation reduces waiting and processing time, improving the overall efficiency of business processes.
  • Reduced errors: reduces the risk of human error as systems can process data more accurately and consistently.
  • Saved time and resources: this saves time and resources as processes can be executed faster and with greater accuracy.
  • Improved data management: Enables large amounts of data to be handled more efficiently and accurately, reducing the risk of errors and data loss.
  • Improved customer experience: Provides a better, more personalized customer experience as systems can collect and analyze customer data to provide more effective solutions and support.
  • Adaptation to market changes: enables faster adaptation to market changes and customer needs, as systems can be easily adapted and updated.
  • Cost reduction: can reduce business costs, as fewer resources can be used to run more efficient and accurate processes.

However, it is important to remember that intelligent automation is not a magic solution for all business problems and can bring some challenges and difficulties.

Not just benefits: the risks of Intelligent Automation

The implementation of intelligent automation in administrative-management processes is a challenge with several important considerations. Common difficulties include a lack of technical expertise, resistance to change, privacy, and data security.

Employee resistance to change is another common difficulty in implementing intelligent automation. It can lead to significant changes in work processes and day-to-day work management, which may worry some employees. Therefore, it is critical to actively engage employees and clearly and transparently communicate the benefits of implementing intelligent automation.

Data privacy and security are other important difficulties in implementing intelligent automation. It is essential to ensure data protection and secure data management to avoid the risk of privacy breaches or theft of sensitive data. In addition, data management must be compatible with data protection regulations.

To ensure the successful implementation of intelligent automation in administrative-management processes, it is important to take into account some essential considerations. For example, strategic planning is critical to define the goals and expectations of the implementation, as well as to establish a detailed action plan.

Employee training is crucial to the use of new technologies and the new way of working. Proper data management is essential for security and accurate decisions.

Finally, it is important to engage all employees and stakeholders transparently and inclusively to ensure support and adoption of intelligent automation at all levels of the organization.

Fearless toward a better future

In conclusion, intelligent automation is transforming the way we work. Although there are risks and challenges, there are also many opportunities to improve efficiency, productivity, and quality of work.

To take full advantage of the opportunities presented by intelligent automation, it is necessary to invest in training and acquire the necessary skills. In addition, it is important to develop policies and initiatives that promote the equitable use of intelligent automation and foster economic growth and prosperity for all.

Intelligent automation is not only the future; it is also present. Those who can master it will have a competitive advantage in the labor market and can help create a better future for all.

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